Multi-factor authentication (MFA) adds an extra layer of protection to your College of Marin account. In addition to your password, MFA may require you to verify your identity using another method when signing in.
What Is Multi-Factor Authentication?
MFA helps protect your account by requiring more than a password to confirm your identity.
Authentication factors generally include:
- Something you know: A password or PIN.
- Something you have: A registered device, security key, or verification method.
- Something you are: A biometric factor, such as a fingerprint or facial recognition.
The verification methods available to you depend on the College's current sign-in configuration.
Why MFA Matters
- Helps prevent unauthorized access when a password is compromised.
- Provides additional protection for College systems and information.
- Reduces the risk of account takeover.
- Helps protect your personal information and College data.
Using MFA With Your College Account
When MFA verification is required, follow the instructions presented during sign-in. You may be asked to complete an additional verification step using an approved method associated with your account.
If you are prompted to register or update a verification method, follow the instructions provided by the College's authentication service.
Updating Your MFA Recovery Options
Your MFA recovery options help verify your identity when signing in to College of Marin services. Keeping your recovery information current can help prevent account access problems.
Available MFA verification and recovery methods may differ for students and employees. Follow the guidance below to keep your account recovery information current.
Students
If you no longer have access to the email address associated with your MyCOM account recovery settings, contact the IT Service Desk for assistance updating your information.
For your security, the Service Desk will need to verify your identity before making changes to your account.
Employees
Employees should keep their registered MFA verification methods current. Depending on your account configuration, supported methods may include a phone number or authenticator application.
If you can still access your MyCOM account, review your available account recovery settings and update your verification methods as needed.
If you cannot complete MFA or access your recovery settings, contact the IT Service Desk for assistance.
Common MFA Questions
Why am I being asked to verify my identity?
MFA helps confirm that the person signing in is the authorized account holder. Verification requirements may vary depending on the service and the College's security settings.
What if I get a verification request I didn't initiate?
Do not approve the request or share any verification code. Someone may be attempting to access your account. Contact the IT Service Desk if you receive unexpected authentication requests.
What if I change or lose my phone?
If you can no longer use your registered verification method, contact the IT Service Desk for help restoring account access or updating your authentication options.
What if my verification isn't working?
Check the instructions on the sign-in screen and confirm that you are using the correct verification method. If you still cannot sign in, contact the IT Service Desk.