Single Sign-On Errors

We couldn't complete your sign-in to the College service you were trying to access.

This may happen when an application cannot receive or verify the account information needed to sign you in.

What Should I Do?

  1. Try opening the application again and signing in with your College account.
  2. If the problem continues, contact the IT Service Desk for assistance.

Report a Sign-In Error

To help us investigate, please include the following information in your support request:

  • Your MyCOM username (never your password).
  • The name of the application you were trying to access.
  • The date and approximate time of the error.
  • The error message you received, if available.

Report a Sign-In Error

Having Trouble With Your College Account?

If you've forgotten your password or are having trouble accessing MyCOM, visit our MyCOM Account Help page.

Need Technology Help?

The College of Marin IT Service Desk is here to help.


Office Hours
Monday to Friday
8 a.m. to 5 p.m.

Visit Us
Kentfield Campus
Science Math Nursing 135

Call IT
628-234-8888
Extension 8888