Students:
As of Jan 1st, 2024, you will be required to occassionally enter a MFA verification recovery code while logging onto MyCOM services while off-campus. If you are no longer using the email address previously provided in your Account Recovery Settings, you will need to send a support request email to ServiceDesk@marin.edu, including your phone number, Student ID and current email address. Before the college will update your account, a technician will need to call you back for identity verification. Please provide available times for a technician callback. Alternately, you will be able to log into MyCOM to manually update your email address if you are on campus.
Employees:
As of Jan 1st, 2024, current and former employees as well as users with extended privileges will no longer be able to use email to receive MFA verification codes when logging into MyCOM services. Instead, users will need to set up phone and/or authenticator application verification code recovery options. The IT department highly recommends setting up both options.
If you are logging into MyCOM services off-campus, and encounter a "Please re-enter your password" prompt, most likely you have not yet setup phone and/or authenticator application recovery options. Please re-enter your password and you will be redirected to Account Recovery Settings where you can establish Phone Recovery and Authenticator application recovery options for MFA verification codes.
After you have completed your setup, please click the "Go to My Apps" button and you should be redirected to log back into MyCOM services. At this point, you should be able to use any of the new recovery options to retrieve a MFA verification code.