Get help resetting your password, unlocking your account, and understanding College of Marin password requirements. This page includes password reset instructions, account security information, and support resources for students, faculty, and staff.
Mobile Device Password Reset Help
We are aware of a current issue on some mobile devices where the password requirement helper text may not display correctly during the password reset process. We are actively working with our vendor on a fix.
Students experiencing issues on mobile devices are encouraged to reset their passwords using a campus computer lab or desktop computer for the best experience
If you are resetting your password on a mobile device:
- Try rotating your phone to landscape mode
- If available, use a desktop or laptop computer for the easiest experience
Reset Your Password
Reset your password through the MyCOM portal:
For your security, only use the official MyCOM password reset page.
Password Requirements
Passwords must:
- Be at least 12 characters long
- Include at least one uppercase letter (A–Z)
- Include at least one lowercase letter (a–z)
- Include at least one number (0–9)
- Include at least one special character
Examples of special characters:~ ! @ # $ % ^ & * _ - + = \ | ( ) { } [ ] : ; " ' < > , . ? /
Passwords may not:
- Include personal names
- Include common words or dictionary words
- Contain simple number sequences of more than three digits
Staff Password Changes
For staff using a district computer, changing your MyCOM password also changes your network password.
To change your password from a district PC:
- Press
Ctrl + Alt + Delete - Select Change a password
- Enter your current password
- Enter and confirm your new password
- Select the Next arrow to save your changes
Please do not use the MyCOM portal to change your password while logged into a district workstation.
Account Lockouts
Too many failed login attempts may temporarily lock your account to help protect College of Marin systems and data.
- Accounts are locked after 15 failed login attempts
- Lockouts typically last 10 to 15 minutes
After the wait period, you may try logging in again or reset your password using the MyCOM portal.
Password Best Practices
To help keep your account secure:
- Use unique passwords for different accounts
- Never share your password with anyone
- Change your password immediately if you think it has been compromised
- Avoid saving passwords on shared or public computers
- Store written passwords in a secure location and destroy them when no longer needed
Need Help?
If you need assistance with your account or password, please contact the IT Service Desk.